Project Manager 2, Customer Project Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the complete life cycle of straight-forward to moderately complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress-to-plan, as well as tracking critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Works with moderate guidance in own area of knowledge.

Job Description

** Must reside in the North East Division for this position - This includes the States of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.C and parts of Virginia **

*Must know Century and/or Orion - all Comcast Business products services, Ethernet and/or Advanced Voice

*Must have demonstrated Project Manager experience*

*Must have strong written, verbal communication skills *

*Proven ability to multi task*

*Strong technical aptitude*

*External customer service experience strongly preferred*

Disclaimer: Starting rates vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Core Responsibilities

• Manages all assigned projects to completion, ensuring on-time delivery, meeting of budgetary demands and maintenance of overall project ownership.
• Uses formal processes and tools to manage resources, budgets, risks and changes.
• Identifies project scope and objectives. Manages a cross-functional team including third party vendors and other resources; coordinates activities to achieve goals.
• Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Plans and directs schedule and budget.
• Coordinates resources and needs, developing and maintaining regular contact with vendors for support and services.
• Maintains communication with stakeholders. Provides status reports to Project Managers, vendors, stakeholders and resources.
• Facilitates project meetings.
• Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

National Pay Range: $48,623.01 USD-$113,960.17 USD

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