Sales Associate (Seasonal)
Warner Bros. DiscoveryAbout the role
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
We are hiring seasonal associates for the following department:
Sales Dept-Sales Associate (Cash handling, guest experience, etc.)
Length of Employment
Summer Seasonal Position:
2-month position starting mid-July and ending Sept. 7th
Average of 20 hours per week
Requirements:
Must be eligible to legally work in the United States
Ability to work weekends, holidays, early mornings, evenings, and varying shifts.
The Job
Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.
Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.
This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.
Your Accountabilities…
Customer Service
Consistently demonstrates a positive and seamless guest experience.
Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
Responsible for cascading customer feedback to correct channels of communication.
Store Operations
Register and cash handling duties include ensuring that all transactions are complete and accurate.
Follows, teaches, and exhibits all safety and compliance protocols
Performs all other duties as instructed
Financial Analytics
Follows the steps of sales in each customer engagement
Responsible in attaining delegated daily, monthly, or quarterly sales goals.
Brand Representation
Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
Teaches and lives stores culture with each associate
Collaborates with the team to follow company values
Follows and impacts store set priorities and brand standards
Qualifications and Experience…
Minimum 6 months experience working at a retail store
Minimum 6 months experience with cash handling and customer servic
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