Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a Customer Engineer Sr Manager to join our Global Sales team in the US. 

The Wellhub Customer Engineer Sr Manager is responsible for technical support in the pre- and post- sale client journey; responsibilities include: requirements gathering and interactions with Product Management, Development, Operations, and Product Support, client enablement, deployment support, and post-deployment technical relationship management. You will work directly with the sales teams, client success teams, and clients to accelerate sales deal/renewal progression and closing. Working with product support and development, you will help define technical options to work-around or resolve technical issues raised by clients. You will be a partner to Operations as clients are brought into production on the Wellhub platform. Every day, you'll be challenged to think creatively about how to improve, scale, and support Wellhub’s fast growth. 

YOUR IMPACT

• Work with clients and their technology teams to define how to quickly integrate Wellhub with the client's processes and systems to ensure a fast-paced sales cycle and post-sale customer satisfaction 
• Act as a first point of contact to handle client information security due diligence reviews 
• Drive platform and process enhancements by providing new requirements and innovative designs for new functions, simplified processes, fun user experiences, metrics and reporting, etc. to Product Management and Development based on direct client interactions and input
• Participate and conduct meetings with stakeholders to align with the Wellhub platform capabilities and project releases, participate in system development, user acceptance testing, and end-user training 
• Use and recommend best practices for problem resolution, customer relationship management, etc. 
• Serve as the primary point of contact for the client's Technology team. 
• Identify and resolve issues related to integration, implementation, and activation of the Wellhub platform 
• Assess the client's technical needs and capabilities during implementations 
• Provide implementation scheduling, resolutions to technical issues, and general advice as a technical consultant. 
• Provide highly responsive customer service and maintain a high level of client satisfaction.
• Correspond and fulfill all commitments for internal and external customers. 
• Engineer, record, and document solutions to common and difficult integration problems. 
• Learn, implement and teach best practices for implementation and configuration of the Wellhub platform 
• Contribute to product documentation and training materials to ensure content accuracy and supportability of the Wellhub platform
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• 5 years of proven experience as a technical sales professional 
• Knowledge of and experience with SAML