Customer Communication Associate

Come Join Our Team!

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we offer a great benefits platform that includes 10 paid holidays annually, vacation, sick leave, a 401 (k) with employer match, and flexible work scheduling, all within a positive and supportive culture. Full-time employees have access to a range of medical, dental, vision, and other insurance options, including employer-paid life insurance.    

Who We Are:

ONICON Incorporated is a leader in flow and energy measurement solutions and delivers comprehensive solutions for our customers’ needs. We specialize in HVAC flow and energy measurement solutions, providing our customers with the most accurate and reliable readings for their specific applications. We pride ourselves on the ONICON Difference seen in every engineered solution we offer. Our team consistently strives to deliver exceptional customer service from start to finish.

Job Summary:

We are seeking a highly motivated and skilled Customer Service Communications Associate to join our team at ONICON. The ideal candidate will be responsible for managing inbound emails and phone calls to our company, as well as responding to certain types of inquiries.

Essential Functions and Responsibilities:

• Manage email inboxes for Customer Service, Service, and Sales Teams - distributing emails to appropriate personnel based on customer location and category.
• Answer inbound phone calls to the company and transfer appropriately (as the backup to the primary Receptionist).
• Respond to certain types of inquiries from customers (order tracking, etc.).
• All other related duties as required.

Knowledge and Skills Requirement:

• Strong computer skills – Microsoft Outlook, Word, Excel
• Strong communication skills – verbal and written
• Experience handling inbound calls for an organization using a multi-line phone system
• Attention to detail

Education and Experience Requirements:

• High school diploma
• AA or AS Degree (will consider relevant experience in lieu of degree)
• 1-2 years’ experience

Traits:

 Enjoy interacting with customers and assisting them.

Ability to uphold the mission and vision of TASI Measurement. Must be accountable and adaptable to changing priorities. Trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.

Commitment to People and Planet:

 TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. 

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the driving force behind our success.