Operational Process Analyst

Operational Process Analyst

Description -

Job Summary
• This role is responsible for executing operational processes, analyzing existing sales cycle processes, maintaining accurate documentation, and collaborating with cross-functional teams to implement enhancements. The role engages with customers to enhance satisfaction and handles critical processes like pricing analysis and invoicing. The role utilizes business applications for data analysis, ensures accuracy in deliverables, and undergoes training to enhance skills.

Responsibilities

• Manage Partner Data collection, Incentive Rebates Payouts through performance & sales targets validation and Disputes & query handling from Partners.
• Operate processes based on specific instructions/manual.
• Supports order transactions and reporting of customer issues
• Capture, entry, and organization of customer information, updating sales data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes 
• Ensures that both transactional and aggregated data are timely, accurate, organized, and accessible.  
• Compiles work and presents final deliverables.
• Produces analyses and reports using business applications.
• Contributes to continuous process refinement and improvement.
• Evaluates a variety of common business issues and recommends course of action.

Education and Experience Required

• University degree or equivalent experience.
• Typically 4-5 years of experience in Partner Data collection, Incentive Rebates Payouts through performance & sales targets validation and Disputes & query handling from Partners.

Knowledge and Skills

• Good communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
• Basic knowledge and skills with business applications (e.g., Excel, powerpoint presentations).
• Ability to work as active member of a team.
• Basic understanding of internal business processes and policies.

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement