Sr. Manager, Pre-Sales Technical Hardware Support – Remote, Southern California, Chicago IL or Milwaukee WI

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce.  We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.  Together, we are building a better tomorrow for our customers, partners and communities.

As a Pre-Sales Technical Manager, you will work with sales, NADO, reseller partners, and customers to provide solutions to unique technical challenges/gaps during pre-sales phase, addressing technical issues during deployment, onsite technical supports, conduct demos, and support shows/events.

Responsibilities

• Become a technical resource on the Samsung Digital Display Solutions, as well as other Digital Signage solutions to North America sales team and partners.

  • Provide pre- sales technical supports for the North America sales subsidiaries, system integrators and/or end customers with Samsung Solutions

  • Support Samsung subsidiaries, System Integrators with model selections, specifications, and product questions.

  • Support System Integrators and End customers with general setup and use case of software and service solutions which include Samsung MagicInfo Content/ Remote Management service and Tizen platform (SSSP)

  • Provide tier 1 technical issue supports related to LED, LFD and other B2B display solution products and services in North America

• Provide timely proactive pre-sales technical supports to:

  • Samsung Sales Teams

  • North America Business Development Managers

  • Liaise with key industry partners in Digital Signage market place and provide proactive market intelligence to PMs and SMEs. 

  • Competitor landscape trend tracking and analysis

• Produce How-To and Introductional videos for internal and external trainings on Samsung B2B solutions.

• Support customers with technical solutions, including implementation and some maintenance support.

• Coordinate with multiple workgroups to ensure business task is completed.

• Attend and support the Samsung and/or partner events

• Frequent domestic travel required

• Candidate must be willing to work frequent additional hours beyond normal schedule in conjunction with Samsung teams located in Korea and deployments in North America.

Skills and Qualifications

Minimum Qualifications

• Bachelor's degree in engineering or business management or work experiences in related field.

• Minimum 8 years of technical sales support or customer support

• Must have current and relevant knowledge in digital signage solutions, audio/video and signal distribution technologies, IoT and device control systems, web application development, and Managed Services industry.

• Must possess in-depth knowledge and experience with IT Distributors