Customer Account Manager

Customer Account Manager
 

LOCATION: Rochester Hills / New York (US-NY), United States | BRAND: KB Signaling | REQUISITION ID: 8469 | JOB GRADE: 13 |

ON-SITE/REMOTE: On-site 

 

KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.

 

JOB DESCRIPTION:

Job Title: Customer Account Manager

 

Responsibility Detail:

 

• Responsible for daily coordination and follow up on customer quotes and lead times.

• Responsible for issues related to customer service/pricing agreements (LTPAs).

• Responsible for creation of Return Material Authorizations (RMA).

• Conduct contract review to verify customer purchase order contains correct product information, pricing, payment terms, shipping method and other special requirements.

• Assist customers with expedite requests prior to sales order creation. Manage customer order priorities to expedite critical material.

• Represent customers in production meetings and communicate status of orders to internal and external customers.

• Work with Sales, Field Service, Supply Chain to meet customer commitments.

• Be responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims through voice of the customer.

• Meet team operational goals in the areas order management, invoice disputes and material returns.

• Be responsible for creation of operational process for simplification and improvement purposes as well as the resolution of issues related to any operations processes.

• Understand customer ordering behavior, trends as well as Alstom's performance to on-time delivery with regards to specific customers.

• Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction.

• Prepare business and functional assignment summaries, provide input to Items of Interest, and prepare material for presentations.

• Work efficiently with international customers, colleagues and third parties to not delay deliverables

• Acts as back up the customer service team as needed, enter sales orders in SAP and notify customers of schedule changes.

• Meet with customers and channel partners as requested. This may occasionally include travel to the customer site.

 

Basic Qualifications:

 

• High school diploma/GED.

• Minimum of 3 years of experience in customer service, proposals, marketing / sales or field service.

• Strong Computer skills, e.g. Microsoft Excel, Word, Outlook and PowerPoint to support data entry and reporting.

 

Desired Qualifications:

 

• SAP knowledge.

• Sales Force Knowledge.

• Sharepoint

• Strong oral and written communication skills.

• Ability to effectively interface with all levels of internal and external customers.