Customer Service Representative

SUMMARY: Responsible for effectively serving all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively on how to resolve product and service problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains customer records by updating account information.
• Attract potential customers by answering product and service questions, information about other products and services.
• Monitors production order schedules and expedites delivery per customer requests.
• Generate correspondence to secure additional customer information to resolve customer disputes.
• Maintains detailed files for documentation.
• Serves as liaison with manufacturing, engineering, and shipping personnel.
• Processes changes orders.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Duties may be expanded upon, and additional duties may be assigned.

SKILLS AND QUALIFICATIONS

• Manufacturing experience in the corrugated industry preferred.
• Must be fluent in English
• Prior computer data entry experience preferred.
• Excellent communication skills and presentation skills
• Application knowledge of products and production processes.
• Application knowledge and skill for computer data entry.
• Knowledge of Quality standards- both ISO and QS.
• High School Diploma/ Equivalent
• Ability to work in a fast-paced environment
• Ability to work independently

PHYSICAL DEMANDS

• • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel.
  • The employee frequently is required to talk or hear.
  • The employee is occasionally required to reach with hands and arms.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposure to wet and humid conditions.