Security Officer

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department.

   

Key Responsibilities

Safety & Security Tasks (40%):
• Conduct routine loading dock and employee lot inspections. Ensuring the area is kept clean and free of trash and debris prior to the start of each scheduled shift.
• Conduct investigation and provide follow up to departments that violate dock cleanliness.
• Responds to all emergency situations immediately. Takes appropriate action to safeguard guests, employees, and the hotel.
• Reviews accident investigations to ensure accurate and complete reporting.
• Conducting regular patrol of the property to ensure all areas are safe and secure.
Team Development (40%):
• Orienting employees to the department and hotel.
• Providing on the job training on responsibilities.
• Ensure that all security staff is versed and completely trained on all parking
applications. This includes assisting staff on resetting server procedures, clearing ticket jams, reprogramming procedures at the gate as well as supply audits.
• Ensuring security team takes on both a proactive property security and customer care/contact and support role.
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Leadership Role (20%):
• Promoting day-to-day awareness and providing security training for management and line staff.
• Provide leadership and act as a liaison to hotel management and guests in absence of the presence of Security Manager or Director of Security.
• Meet regularly with the Area Director of Facilities.
• Attend event Precons when necessary.
• Taking a leadership role with both the Security team and Safety Committee.
Requirements/Skills
• Two years of Security experience, preferably at an upper upscale brand property
• High School Diploma or GED
• Supervision experience in a security related field
• CPR/1st Aid/AED Certification
• Solid knowledge of Safety and Security operations
• Strong interpersonal skills
• Able to resolve conflicts, guests, supervisor and employee
Physical Demands
• Ability to sit or stand for long periods of time
• Ability to occasionally lift, carry, push, or pull up to 50 pounds
• Ability to occasionally walk up and down stairs.
• Visual ability to observe team members in the workplace, analyze operations and detect
situations of concern

   

Requirement/Skills
High School graduate required
Associates/Bachelor's Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
Ideal candidate will have a minimum of one year security experience
Experience with MS Office applications and Outlook required
Previous work experience should include working in a high-volume environment, as well as customer-service oriented atmosphere
Demonstrates strong verbal and interpersonal skills
Works well independently o