General Manager: Grown Brilliance

About the Brand

Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel.

As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions.

About the Role

We are seeking a sophisticated, service-driven General Manager to lead our boutique powered by the Leap Platform, coming to Newbury St September 2025. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience.

As the General Manager, you will be the embodiment of the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will inspire and lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence.

You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach.

In addition to managing the daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth.

Position Qualifications

• 5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals.
  • GIA Certification is preferred but not required
• Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge.
• Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
• Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
• Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on