Business Exec Ops - Financial Center Inbound Calling Executive

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for managing multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations. Key responsibilities include resolving broad operational issues, ensuring compliance with policies, and leading implementation of opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes with Lines of Business and other operations segments to set strategic direction and promote ideas, and managing two or more levels of managers.

Responsible for the development of business leveraging a well-developed network of clients. May also be responsible for sales activities and processes within line(s) of business and for developing the sales and strategies required to significantly grow the business.

This job is also responsible for improving the profitability of product lines, developing the strategic marketing direction of the line of business, defining the objectives for the product set, establishing and managing pricing for each product, and ensuring that we are integrating the business with partners and the general bank.

Responsibilities:

• Oversees leadership development and execution to drive Operational Excellence

• Manages the overall budget and expenses and performs reporting and forecasting for a segment or unit to achieve identified operational goals

• Manages the development of procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas

• Develops strategies to improve and grow current processes of a unit or product, leveraging data, metric, and key performance indicators to measure process effectiveness

• Drives alignment of bank priorities and strategies to employee metrics and goals, evaluates employee progress, and provides interventions as needed to recognize, encourage, and improve team and business performance to support an inclusive work environment

• Implements and enables an enhanced risk framework by establishing a proactive risk management culture

LOB Specific Responsibilities:

Primary executive focused on program / project management for all execution elements of the IB Calling to FCs work, including but not limited to:

• Primary partnership with ACS leadership to remain aligned to performance, operational, and compliance priorities and performance - directly responsible for updating and enabling all priorities across the FC environment.

• Primary leader facing off with FCC executives (DE, division teams, and REs) to provide support of the IB Calling deployment and ongoing updates on how to lead, coach, and manage the environment as it evolves and scales up over time.

• Key leader to guide and support the Channel Integration Manager leaders and teammates to maximize and optimize the model as we scale up to ~1000 SBKs and ~60 CIMs in ‘25

• Key leader to guide and support the broader work around FCC requirements for IB Calling to FCs work, including serving as a key advisor around integrated reporting requirements to provide visibility to the work and ability to lead, couch, manage, and control the inbound balling capabilities and environment.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.

• M