User Experience (UX) Analyst

Get to know The Pokémon Company International

 

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

 

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

 

Get to know the role

• Job Title: User Experience (UX) Analyst
• Job Summary: This role is primarily responsible for understanding and improving the user experience of our digital marketing services. They are responsible for gathering and analyzing user data and translating insights into actionable recommendations. The UX Analyst will collaborate with cross-functional teams to ensure that user insights are integrated into decision-making processes. Additionally, this role will employ various research methods (such as surveys, usability testing, and website tagging) to gain a deep understanding of user needs, behaviors, and pain points. This role requires strong analytical skills, a deep understanding of user-centered design, and the ability to effectively communicate UX findings to stakeholders. 
• FLSA Classification (US Only): Exempt
• People Manager: No

 

What you’ll do

• Gather and analyze user data to identify user needs, preferences, and pain points.
• Work cross-functionally with product marketing, production, design, content strategy, data analysts, and market research to integrate user insights into product decision-making processes.
• Advocate for users fostering a shared understanding of the user-centric intersection between design, marketing, product, and technology.
• Translate user insights into actionable recommendations for improving the user experience.
• Monitor and analyze user feedback, metrics, and trends to continuously improve the user experience.
• Stay updated on industry trends and best practices in user experience research and analysis to drive innovation.

               

What you’ll bring

• Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Highly experienced and proficient with analytical web and Data Visualization tools such as Google Analytics, Tableau, Looker, PowerBI.
• Highly experienced and proficient with user research and  tools such as Qualtrics, SurveyMonkey, FullStory.
• Good understanding of First Time User Experiences and how to develop UI to engage users.
• Experience with A/B testing and proficient in testing tools such as Optimizely, CrazyEgg.
• A positive attitude with passion for games, data, and practical and effective design.
• Proficiency in Microsoft Office Suite.

 

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

 

What to expect

• An employee fir