FDC-INFORMATION SPECIALIST III -7091012- CENTRAL OFFICE

Requisition No: 838868 

Agency: Department of Corrections

Working Title: FDC-INFORMATION SPECIALIST III -7091012- CENTRAL OFFICE

 Pay Plan: Temp

Position Number: 70901012 

Salary:  $16.11-17.07 per hour 

Posting Closing Date: 10/14/2024 

Total Compensation Estimator Tool

***OPEN COMPETITIVE ADVERTISEMENT***

INFORMATION SPECIALIST III – 7091012

 

This advertisement is for an OPS (Other Personal Services) position located at the Carlton Building in Tallahassee, FL in the Citizen Services department.

 

Salary: $16.11-17.07 per hour

 

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

 

SPECIFIC DUTIES & RESPONSIBILITIES:

In compliance with the Customer Service Standards Act, F.S. 23.30, the Department's Citizens' Services Office provides an avenue for the public to obtain information and inquire about issues relative to the Florida Department of Corrections.

• Flexible schedule between 30-40 hours per week will be considered within normal business hours (8:00 am – 5:00 pm Monday- Friday).
• This is a highly professional position whose duties include serving as the primary phone operator for the Citizen Services team. Responsibilities include answering, screening, and routing telephone calls to the appropriate staff members within the Department and assist in providing general information.
• This position also serves as the receptionist for the FDC central office visitor lobby, checking in and out visitors, issuing visitor badges, and maintaining visitor forms and files.
• Assists with correspondence from the Governor’s Office of Citizen Services, the public, and other state agencies.
• It is vital that the incumbent be well versed in providing excellent customer service and can effectively handle general calls, emails and postal mail directed to the Department.

 

BENEFITS:

• OPS employees who work an average of 30 hours or more per week are eligible to enroll in state group insurance plans. Standard PPO/HMO Options include:
  • Employee Only: $25 biweekly
  • Spouse Program: $15 biweekly
  • Employee & Family: $90 biweekly.
• Dental - FDC offers five separate dental plans with multiple options and rates for each plan type with monthly premiums as low as $12.64.
• Vision - FDC offers one single vision plan through Humana with monthly premiums as low as $5.92.
• Life - FDC offers a $25,000 group term life insurance plan to eligible OPS staff through Securian at the low monthly premium of $3.78. When enrolled in basic life, employees may also elect child life and spouse life insurance plans.
• Retirement - As an OPS employee, the Florida FICA Alternative Plan with Corebridge Financial affords you an excellent opportunity to help accumulate money for a secure retirement. You contribute 7.5% of your compensation to this tax deferred plan. All OPS employees are required to participate in this plan and are automatically enrolled.

 

REQUIRED QUALIFICATIONS:

• Must possess a high school diploma or its equivalent.

 

PREFERRED QUALIFICATIONS:

• Experience with letter writing and phone etiquette.
• Experience with letter writing and phone etiquette.
• Experience with computer databases.
• Experience with Microsoft Office.
• Customer service experience.
• Knowledge of HIPAA (Health Insurance Portability and Accountability Act.

 

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, i