Account Manager

Overview

Are you ready to take your career to the next level? As an Account Manager, you'll be at the forefront of building exceptional consultative relationships with our clients. Your mission: to maintain and enhance existing business relationships while introducing additional value through our HR Acuity solutions. You'll dive deep into understanding your clients' business strategies, expectations, and needs, ensuring the renewal of current agreements, driving expansions, and guaranteeing overall satisfaction.

 

Success in this role means spotting growth opportunities and potential risks with ease, and confidently navigating executive-level conversations. Plus, we're looking for someone with at least 2 years of experience in SaaS to bring that extra edge to our team. This full-time position reports directly to the VP of Customer Success and Account Management.

 

Join us and be a key player in our journey to excellence!

 

At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat!

 

About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach  to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe.

 

This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us.

 

At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading.

 

Click here to learn more about our values and benefits

 

Please note that for this position, we are only accepting direct applications. Submissions from agencies will not be considered.

 

The Opportunity

• Proactively solicits and drives new business within assigned accounts through expansions and new product offerings.  
• Creates, monitors, and manages a sales pipeline to ensure consistent achievement of quotas and metrics for assigned accounts. 
• May lead the contract renewal process, including coordinated efforts with sales, customer success, legal and technical groups. 
• Through a consultative approach, uncovers customer business issues and crafts value-based proposals as a trusted advisor. 
• Research target accounts to identify and assess customer needs and effectively link product value, features/benefits to those needs. 
• Works with internal resources to present and position company products and services to new divisions of existing clients. 
• Develops and maintains current product knowledge and can explain the business value of our offerings. 
• Prepares presentations, demonstrations, and sales contracts. 
• Participates in Executive Business Reviews with the Customer Success Manager across a book of assigned accounts to develop a deep understanding of the client's needs and difficulties. Links HR Acuity’s products back to key business issues. 
• Proactively engages with clients to determine ongoing satisfaction, demonstrated value of HR Acuity products and services, and emphasizes the client's return on investment.  

Qualifications

 

• Skills:

  • Strong sales acumen and motivation to excel in a sales environment with quota responsibilities
  • Passion for helping customers solve business issues with advanced technology solutions
  • Effective communication with customers, building relationships, and uncovering opportunities with a value-based approach
  • Negotiation skills and ability to navigate a customer's internal organization (e.g., finance, legal, IT)
  • Ability to clearly present material and effectively overcome objections
  • Proficient in communicating and influencing various organizational levels, from Senior Leadership to C-level executives
  • Ability to work both independently and within a team environment
  • Proficiency with Salesforce

  Experience:

  • Minim