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CO
Senior Global Service Desk Analyst
Contrast SecurityUnited States, United StatesRemotefull_timeVerifiedPosted 8 Mar 2023
💰 $102,000/yr($68,000/yr – $102,000/yr)
About the role
Contrast Security Makes Its Debut on the Inc. 5000 List of America's Fastest Growing Companies
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About the Position
As the designated International member of our in-house IT team, you will provide excellent Tier 2/Tier 3 IT Service Desk support to all International users, solving complex issues escalated to you by our outsourced Tier 1 IT Service Desk vendor. You will also assist with purchasing laptops for users across Europe, the Middle East, and Asia. This role will have significant global responsibility for day-to-day user onboarding and laptop asset management tasks. You will establish and maintain a strong endpoint (laptop) security posture by leveraging automation and industry best practices by managing endpoints via MDM/UEM tools.
Contrast Security’s IT stack is 100% SaaS-based with no legacy on-prem infrastructure. This position is an individual contributor and reports to the Manager of IT Infrastructure and Operations.
Salary and Other CompensationThis position's standard base pay range is $68,000.00 - $102,000.00 annually. This position is also eligible for an equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.
BenefitsContrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.
DisclaimerThe salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.#LI-MA007 #LI-remote
We are changing the world of software security. Do it with us. We believe in what we do and are passionate about helping our customers secure their business.If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. We are an equal opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientatio
Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations to production.
About the Position
As the designated International member of our in-house IT team, you will provide excellent Tier 2/Tier 3 IT Service Desk support to all International users, solving complex issues escalated to you by our outsourced Tier 1 IT Service Desk vendor. You will also assist with purchasing laptops for users across Europe, the Middle East, and Asia. This role will have significant global responsibility for day-to-day user onboarding and laptop asset management tasks. You will establish and maintain a strong endpoint (laptop) security posture by leveraging automation and industry best practices by managing endpoints via MDM/UEM tools.
Contrast Security’s IT stack is 100% SaaS-based with no legacy on-prem infrastructure. This position is an individual contributor and reports to the Manager of IT Infrastructure and Operations.
Responsibilities
- Provide remote Tier 2 IT Service Desk support for all EMEA (Europe, Middle East, Africa) region users
- Provide occasional onsite IT support for users within the Belfast office
- Assist with the purchasing of laptops and equipment for EMEA users
- Assist with global inventory management of laptops
- Perform global onboarding of user accounts in all SaaS systems
- Manage source code access in GitHub
- Create and maintain user-facing and IT-facing knowledge-base articles
Qualifications
- 3+ years of experience in an IT Service Desk / Help Desk / Analyst role
- Significant troubleshooting and setup experience with macOS
- Familiarity with ITIL methodology and the use of an incident management tool like Jira Service Management or ServiceNow
- Experience with SaaS tools, including at least 3 of the following: Okta, Jamf, InTune, Office 365, Google Workspace, Github, Zoom, Slack, Jira, and Confluence
- Experience interacting with laptop vendors
- Excellent customer service skills
- Experience working in a regulated industry subject to GDPR, ISO, or SOC 2 preferred
- The ability to bring awareness of security and automation to all aspects of IT
We are focused on building a diverse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.
Salary and Other CompensationThis position's standard base pay range is $68,000.00 - $102,000.00 annually. This position is also eligible for an equity package subject to the terms of the Company’s applicable plans. When determining a candidate’s compensation, we consider several factors: geography, skill set, experience, job scope, and current market data.
BenefitsContrast Security offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan with Employer Match, Life Insurance, Long Term Disability Insurance, Short Term Disability Insurance, Transit, and Commuter benefits, Flexible PTO, 56 hours of Annual Sick time, Paid Parental Leave and Paid Holidays.
DisclaimerThe salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.#LI-MA007 #LI-remote
We are changing the world of software security. Do it with us. We believe in what we do and are passionate about helping our customers secure their business.If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.
Contrast Security is committed to a diverse and inclusive workplace. We are an equal opportunity employer, and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations. At Contrast, we strive to build diverse teams that reflect the people we want to empower through our products. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientatio
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