US Central Subregional Construction Quality Leader
MicrosoftAbout the role
Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services.
A Microsoft US Central Subregional Construction Quality Leader is responsible for governing the quality management system, auditing contractor quality performance, managing Non-Conformance Reports (NCRs) and quality metrics, identifying risks before they impact commissioning or operations, and ensuring data centers are delivered ready to perform—not just ready to complete.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Lead the US Central Construction Quality Metro Team, ensuring quality targets are met on subregional and metro level.
Lead initiatives to improve our quality delivery of datacenter spaces to operational partners. Responsible for Quality performance of our builds in the US Central Subregion. Onboard, train and hire Metro Quality managers to support delivery of our datacenter builds, and report status of construction quality in the US Central Subregion. Manage, reward and retain top talent in the US Central Construction Quality organization.
Drive Construction Quality from Day One
Ensure facilities are built in accordance with design requirements, specifications, and Microsoft quality standards.
Promote a "Right First Time" culture to reduce rework, delays, and operational risks.
Audit Contractor Quality Programs
Verify General Contractors are executing their Quality Management System (QMS).
Conduct routine quality audits, inspections, and field observations.
Validate contractor compliance with Division 01 requirements, quality plans, inspection processes, and documentation requirements.
Manage Non-Conformance Reports (NCRs) and Quality Issues
Initiate and manage Non-Conformance Reports (NCRs).
Ensure corrective actions are developed, implemented, and verified.
Escalate unresolved quality issues to project leadership.
Trend recurring quality problems and drive systemic corrective actions.
Quality Management System Ownership
Establish and maintain project quality plans.
Review and align contractor quality plans before mobilization.
Standardize quality processes across projects and campuses.
Inspection & Test Planning Governance
Govern Inspection & Test Plans (ITPs).
Define hold points, quality gates, and documentation requirements.
Ensure Installer Verification Checklists (IVCs) and readiness requirements are met before commissioning milestones.
Digital Quality Platform Management
Administer quality tracking systems (Nexus/ACMS).
Monitor issue closure timelines and SLA performance.
Produce dashboards and quality metrics for leadership visibility.
Field Quality Assurance
Perform field inspections and observations.
Monitor workmanship trends and installation quality.
Verify contractors are following approved procedures and specifications.
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