Specialist-Registration I

Location: Fishers Hospital – Orthopedics Department
Schedule: 7:30a to 4:00p

Overview:

The Registration Specialist plays a vital role in facilitating patient flow from entry to destination in a timely, accurate, and professional manner. This position ensures the creation of accurate financial and demographic records to support optimal reimbursement and clinical outcomes.

Daily Responsibilities:

Opening Duties:

• Arrive 20 minutes prior to the first appointment of the day

• Turn on clinic lights and waiting room TV

• Unlock/open clinic doors

• Verify all patients are pre-registered for the day

• Check fax machine and retrieve iPads if needed

• Pull records and referrals for the day

• Check in virtual patients

Check-In Duties:

• Ensure patient location is accurate in Cerner

• Verify pre-registration status

• Check in patients, scan insurance/ID, and complete paperwork

• Monitor and clear work queue twice daily

• Respond to front office pool messages by end of day

• Scan documents and manage medical records as needed

• Review bump list and manage mail/new patient/no-show letters

Check-Out Duties:

• Schedule follow-up appointments and provide appointment cards

• Review and work Luma report daily; call patients who cancel without rescheduling

• Ensure work queue is cleared by end of day

Closing Duties:

• Plug in MAARTI or iPads if needed

• Check and empty fax and printer trays

• Confirm with clinical staff that all patients have been checked out

• Tidy waiting room and dispose of trash

• Collect yellow superbills and place in designated tray

• Turn off lights and lock doors (if applicable)

Key Responsibilities:

• Schedule appointments and interview patients to collect medical information

• Explain departmental and hospital charges and policies

• Validate and enter charges into appropriate systems

• Collect necessary payments

• Answer incoming calls and direct patients and visitors appropriately

Qualifications:

• High School Diploma or GED required

• Prior experience in a healthcare setting preferred

• Ability to learn and retain medical coding (ICD-10 and CPT coding preferred)

• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred

• Basic proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.