Account Manager - IVR

The Key Account Manager focuses on managing and further developing relationships, unique sales strategies and acts as a direct partner to a key account/client that is strategically important to the Mitchell & Ness business. The role will bring a data driven, storytelling approach to understanding opportunities, strengths, and objectives of the customer base. Excellent relationship management skills are required in addition to an analytical and strategic approach - successful strategic account management is critical to effective job performance.

 

The role will contribute to the creation & execution of integrated marketplace plans working with merchandising, marketing & supply chain to leverage the appropriate skills to build & deliver customer growth. The number one goal for this role is to build strategic partnerships & team leadership that drives profitable & sustainable sales growth.

 

GENERAL DUTIES & RESPONSIBILITIES:

• Support Sr. Account Manager Sales by driving new business growth through selling solutions to team shops and accounts
• Research and understand the customer base - business goals, objectives, and challenges
• Drive weekly updates with customers
• Own operations update meetings internally with all proper stakeholders
• Ability to communicate recommendations effectively to the appropriate level of leadership within leadership team of top retailers
• Propose solutions to deliver quantifiable business value through an integrated relationship
• Work closely with sales operations team to analyze weekly POS for key accounts, present proposed new orders for replenishment/chase and drive sales opportunities
• Communicate accurate and timely forecasts to multiple layers of leadership both internally and externally
• Preparation of and execution to sales plans, events, campaigns
• Deliver strong performance against required sales/revenue targets
• Ability to travel up to 15%

 

REQUIREMENTS, GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Pursuing a Bachelor’s Degree, or equivalent work experience. A minimum of 5 years of sales experience in the licensed sports industry at revenue level of $3M.
• Direct experience as an account manager in licensed sports or at mass/mid/SG retailers
• Demonstrated ability to build customer relationships that resulted in sales growth
• Must be able to maintain effective internal relationships to facilitate sales
• Proven track record of identifying growth opportunities that resulted in sales growth
• Demonstrated management skills
• Demonstrated passion for professional or college sports (NFL, MLB, NBA, NHL, etc)
• Strong strategic selling skills
• Strong analytical skills to be able to understand and interpret account financials
• Excellent communication skills (oral, written, presentation)
• Excellent organizational and planning skills
• Intermediate computer skills to include Excel and Word 
• Sports fan a plus

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.