​​Executive Assistant, Digital Client Partner, Customer Experience, and Learning & Development​

ROLE SUMMARY 

This Executive Assistant (EA) will provide comprehensive day to day support executing a full range of administrative duties supporting the head of Digital Client Partner, Customer Experience, and Learning & Development as well as some members of the leadership team.  

The EA is expected to be able to work autonomously with exceptional professionalism and attention to detail with work that involves time-sensitive and urgent issues, tight time frames, and demanding situations. The role will require strong organizational skills, research skills, travel & meeting planning skills, and the ability to solve problems. They will be expected to handle tasks independently, proactively, and discreetly.  This position requires an experienced and forward-thinking individual who has the necessary technical skills and change agility to work in a fast-paced setting. 

This role will be a member of the CP & CX leadership team and partner closely with the operations lead and Executive Assistant to the Chief Digital & Technology Officer (CDTO) to ensure effective operations. This position will also act as a backup for the EA to the CDTO as necessary and coordinate with other Digital Administrative Professionals, as well as across Pfizer to support the work of the department. 

ROLE RESPONSIBILITIES 

• Day to day oversight of the head of Digital CP, CX and L&D calendar will include scheduling meetings, organizing travel, managing calendars, working closely with the operations lead to align priorities. 

• Manage complex calendar often across time zones and anticipate conflicts and use diplomacy to resolve problems in advance. 

• Exercise sound judgment in anticipating priorities and potential conflicts to ensure deadlines are met and leaders are properly prepared. 

• Monitor high volume of emails including expediting flow of work items, initiate follow-up when necessary, and prioritizing emails. 

• Schedule and coordinate all team meetings including ongoing maintenance of 1:1’s with direct reports, key partners, etc. 

• Proactively prepare LT meeting agendas in advance; distribute action items 

• Responsible for all logistics of meetings including conference room reservations, teleconference, videoconference, food ordering and associated meeting logistics.

• Proactively and independently organize and expedite workflow and initiate follow-up when necessary to ensure schedules and deadlines are met 

• Use appropriate discretion in the management of information and stakeholders. 

• Manage all travel required for head of Digital Client Partner, Customer Experience, and Learning & Development. This may include complex international travel, visa preparation, ground, and hotel. Some management of meeting logistics internationally will be required, working with Pfizer colleagues in other countries. 

• Prepare expense reports, track reimbursements, and ensure correct AMEX credits/debits