Planner, Advanced Planning Services

Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

Job Summary

The automotive industry is rapidly evolving particularly in the area where information technology, software and hardware development intersect.

The Services Planning is to create and manage the Future vehicle and technology strategy for the Nissan and Infiniti Brands in the North American market.

The next generation Services team leads in establishing the direction for future services planning and user experience for the North American market. One of the key enablers is the overall User Experience within the vehicle and the digital world; a scope of work ranging from:

• Studying market and demographic trends shaping future customer preferences
• Leading idea generation and subsequent customer-facing research to test and refine ideas
• Collaborating with Designers, Planners, Researchers, Engineers, and Developers to propose new, advanced connected services for future vehicle implementation

As a Planner in the Services Planning team within the Advanced Product and Services Planning, you are going to be part of a close-knit agile group in meeting business objectives with analysis & stories rooted in customer needs, market data, forecasts, and research.  You will contribute to shaping the future vehicle user experience, with goal to deliver breakthrough innovative solutions, including connected services, and over the air updates. We are looking for someone to join the team who is driven, curious, and loves the challenge of solving complex problems.

Job Functions

The following job function statements describe the general nature and level of work performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

The Services Planning Planner will have the following job responsibilities:

• Monitor and understand key customer and market trends, including macro political, economic, social, and technology trends, as well as industry trends in consumer electronics, automotive, mobility services, and user experience.
• Extract customer insights through ‘touching the market’, engaging with customers, and analyzing data
• Create benchmarking studies to summarize market conditions and support identification of key findings
• Support defining market opportunities for new product and service innovations
• Assist in developing creative ways to solve UX problems through services to establish a unique brand value proposition
• Support development of overall services strategy and new UX-driven service concepts to meet customer demand and company objectives for the US market.
• Support creation of robust proposals using storytelling with clear, data driven, and compelling logic to drive decision-making involving product strategies and to acquire approvals with global and regional stakeholders, including senior leadership.
• Develop customer journeys and user stories to effectively define and communicate product and service concepts
• Support and engage in regular communication and negotiation with internal stakeholders including R&D, Design, Program Management and Sales & Marketing, as well as work between the global planning office and the North American region.
• Help implement changes effectively by working with product owners to handle backlogs and new requests

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:

• Self-starter with ability to work toward objectives independently under limited supervision
• Strong data analysis with insight identification
• Ability to think outside the box and develop clear and compelling stories
• Knowledge of design thinking and/or user experience (UX) design, direct experience preferred
• Ability to work with complex subject matter & support multiple projects at the same time
• Ability to work cross-functionally
• Strong customer focus and desire to understand customer needs
• Analytical mind with critical thinking skills and problem-solving aptitude
• Strong oral/written/presentation and interpersonal skills

Experience: