FAMILY RESOURCE SUPPORT SPECIALIST

Job DetailsJob Location: Administration - Mesa, AZ 85201Position Type: Full TimeEducation Level: High SchoolSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: DaySince 1977, Child Crisis Arizona has been a symbol of hope, responding to the call of our community to prevent and intervene in child abuse and neglect. Our mission is to provide children and youth in Arizona a safe environment, free from abuse and neglect by creating strong and successful families. 
 
The Community Partnerships Department is seeking to hire a Volunteer & Resource Specialist to join our team. In this role, you will oversee the daily operation of our Distribution Center and coordinate the agency’s volunteer program. You will spend each day organizing incoming donations, processing emergency referrals from case managers and program staff, preparing for scheduled food pantry days and program events, monitoring inventory needs, and ensuring the Distribution Center is ready for volunteer activities. This role includes direct interaction with clients through the Emergency Diaper Referral Program and the food pantry, requiring a high level of cultural sensitivity and compassionate service and flexibility to adapt to the different settings within this role. 

As volunteers arrive, you will train and support volunteers, assign tasks, and maintain a welcoming and productive environment.  Throughout the day, you will communicate with program staff and case managers to understand their supply requests, coordinate fulfillment of those needs, and maintain accurate records of the items flowing in and out of the resource distribution. You will also collaborate regularly with the Development department to support group volunteer activities and represent the agency at volunteer supported events. 

Through effective operational management and relationship building, the Specialist strengthens the agency’s capacity to serve children and families. 
QualificationsEDUCATION/EXPERIENCE 
- High school diploma or GED. 
- Minimum 2 years retail experience. 
- Word processing experience in Windows. 
- Ability to lift 40 lbs. 
- Strong verbal and written communication skills. 

You are a star candidate if you have the above, and: 

Working with volunteer groups 

Working with donors 

Some event planning experience 

Experience working with diverse clients in social service setting  

Bilingual in English and Spanish 

Understanding of Trauma Informed Care 

 
PHYSICAL DEMANDS 
The employee is frequently required to stand, walk, sit, climb, kneel, crouch, talk, hear, and use hands. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. 
 
WORK ENVIRONMENT 
The employee may be exposed to wet/humid conditions, mechanical parts, heights, fumes, chemicals, and extreme temperatures. Noise level is moderate