Customer Service Representative

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

Vapor Stone Rail Systems is a part of WABTEC Corp and has been in Plattsburgh NY since 1998. We offer a wide range of products and services for trains including HVAC units, Doors, Door systems along with an array of aftermarket parts and services.

How will you make a difference?

As a member of the CSR team at Vapor Stone Rail Systems, you will be responsible for several aspects of customer communication and customer service. This is all to be done on a timely basis to support our customers.

What do we want to know about you?

Required Experience & Qualifications

Qualified candidates should have the ability to effectively communicate with customers and troubleshoot to provide the best customer service possible. Candidate should have strong communication skills, organizational abilities along with the ability to multitask. Candidate must possess strong knowledge & abilities within Microsoft office, especially Excel.  Other skills and requirements in this role are as followed but not limited to:

• Provide price quotations for aftermarket parts and projects.
• Work with Engineering and Purchasing on problem parts and communicate timeframe to Customer.
• Work with Planning to status orders for customers.
• Have quotations approved by superiors.
• Prepare quotations and bids package requests.
• Enter and update quotations in the system.
• Follow-up on quotes submitted to ensure receipt of order and achieve department’s Booking objective.
• Work with the Key Account Managers to maximize order opportunities.
• Verify prices, delivery dates and shipment method.
• Enter purchase orders into Oracle.
• Provide order acknowledgements to customers.
• Work with various departments to ensure orders ship per schedule date and that on time Performance objectives are met.
• Communicate to their assigned Customers if any issues prevent the order from shipping on time.
• Prepare open order reports for key customers.
• Filing
• Provide credit notes for customers in collaboration with finance and Managers.
• Follow-up with Customer on past due invoices to ensure receipt of payment within the terms of the Purchase Order

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business or related field; or, equivalent work experience in related field
• A minimum of 5 years of experience as a Customer Service Representative in a manufacturing, technical, or related field
• Strong working knowledge of manufacturing contracts
• Preferred experience in transit or rail realm
• 3-5 years experience in client/vendor management
• Proficient understanding in technical and manufacturing processes

Other skills needed

• Advanced knowledge of all Microsoft Office applications
• Strong knowledge of Oracle
• Proven ability to effectively communicate at all levels.
• Strong verbal and written communication skills
• Strong inter-personal skills
• Initiative
• Flexibility
• Problem analysis and problem-solving including decision making.
• Planning and organizing and the ability to work to deadlines.

What will your typical day look like?

You will be responsible for an assigned collection of customers. You will be responsible for managing those customers in a time effective & professional manner. You will work with a team to meet the goals of your department.

What about the physical demands of the job?

•  Sitting