Customer Service Rep/Sales Clerk

Overview

This position is an entry level customer service position, assisting customers and sales reps with inquiries, resolving issues, processing orders, and ensuring customer satisfaction through effective communication and problem-solving skills.  This is an hourly pay, high visible position with several duties.

Responsibilities

Responsibilities:

• Handle customers’ requests by email, phone and walking-ins.
• Providing accurate and helpful information about products, services, and policies.
• Answers phone and direct calls to appropriate people.
• Accurately enter quotes and orders for customer requests.
• Obtain quotes from various vendors for customer and sales rep requests.
• Communicate with, and support, outside sales representatives to handle requests.
• Coordinate requests with the purchasing department and warehouse.
• Filing paperwork.

Qualifications

Qualifications:

• Customer service skills
• Communication skills; using email, phone and person to person.
• Knowledge of Microsoft Office (outlook, word, excel, etc.)

Preferred Qualifications

Preferred qualifications:

• Knowledge of packing, janitorial; and office products
• Experience with Microsoft Business Central software

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Lifting, Reaching, Sitting, Standing, Stooping, Walking