Jobs and Careers

Samsung Experience Store - Store Lead

United Statesfull_timeVerifiedPosted 14 Oct 2025

About the role

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences—ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.

As a Store Lead, you are part of the store’s management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives. In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities.

What You’ll Own

Sales-First Culture
Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets.
Customer Experience Excellence
Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung’s premium brand experience.
Operational Leadership
Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.
Team Coaching & Development
Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence.
Onboarding & Training
Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.
Floor Leadership
Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations.
Cross-Functional Collaboration
Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution.
Acting Store Management
Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.
Opening & Closing Procedures
Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods

Skills and Qualifications

What You Bring

Retail Leader – 3+ years of retail leadership experience, with at least 1 year in big-box or specialty retail.
People-First Coach – Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture.
Operationally Skilled – Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations.
Analytical & Action-Oriented – Skilled at using data and performance metrics to guide decisions and improve results.
Adaptable & Collaborative – Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams.
Preferred: Consumer Electronics Savvy – Knowledge of smartphones, wearables, and connected ecosystems, with the ability to translate features into customer benefits.

What We Offer