LMS Manager, CRED Continuing Education Marketplace

The Learning Management System (LMS) Manager of the Continuing Education (CE) Marketplace is responsible for the administration of the LMS platform and execution of the strategic direction of a centralized content catalog that would include content developed by FINRA, other SRO’s and third-party content providers where firms and industry professionals may procure content to support their Firm Element requirement or other continuing education needs. This includes: developing and executing a strategy to optimize the experience of different types of LMS platform users; cataloging and tagging FINRA’s e-Learning courses and external training content; managing the process of taking course content from the Content Development team and preparing the course content for administration to learners; and collaborating with various stakeholders to facilitate onboarding of LMS clients and content providers.

Essential Job Functions:

• Develop and execute a Learning Management System (LMS) strategy to optimize the development, display, cataloging and repository management of content for Regulatory Element, Practical Element, FINRA’s e-Learning courses, FINRA’s client programs and third-party content providers.
• Manage the course publication calendar to ensure the timely publication of courses to be administered in support of FINRA’s CE Programs and FINRA client programs. This includes negotiating project schedules and course development milestones with the e-Learning developers and content managers.
• In partnership with internal and external stakeholders, facilitate technology integration, maintenance, and implementation of the LMS platform updates/upgrades that will drive continuous improvement and enhancements to FINRA’s CE Marketplace and the user experience in the LMS.
• Collaborate with the Client Relationship Manager on the execution of strategic methods to assess stakeholder satisfaction of FINRA’s CE Marketplace.
• Collaborate with colleagues in the design and implementation of course features to increase learner engagement and effectiveness of e-Learning, including activities, assessment types, display of content and other interactive elements.
• Collaborate with LMS Analyst to provide technical and functional support in the ongoing administration of the LMS to ensure efficient and effective operations.
• Manage payment-related activities in collaboration with LMS Analyst and FINRA Finance for payments received from external stakeholders.
• Produce, analyze, and distribute LMS performance reports that include metrics related to enrollment, usage, course completion and other relevant LMS interactions.
• Organize and lead routine audits on learning content within the LMS to ensure performance, quality assurance, and compliance with established standards.

Demonstration of FINRA’s values.

Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Other Responsibilities:

• Other duties as assigned.

Education/Experience Requirements:

• Bachelor’s Degree or equivalent in Technology, Information Systems, Training and Development, Project Management, or related field, with a minimum of five (5) years of experience in the LMS functional areas; or an equivalent combination of education and experience.

• Knowledge of Agile software development processes.

• Strong analytical and problem-solving skills.

• Strong interpersonal and relationship-building skills.

• Strong project management and organizational skills with the ability to deal effectively with people and assist with decision making and resolving issues.

• Knowledge of programming languages, including SQL, HTML is a plus.

Working Conditions:

• Hybrid work environment, with defined in-person presence requirements.

• Extended hours outside of normal business hours as needed.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations. 

CO/FL/TX: Minimum Salary $83,900, Maximum Salary $150,300

IL/PA: Minimum Salary $92,400, Maximum Salary $165,300

MA/MD/VA/Washington, DC: Minimum Salary $96,600, Maximum Salary $172,800
NY/NJ: Minimum Salary $96,600, Maximum Salary $180,4