Health Care Sales Counselor

Otterbein SeniorLife Communities strive to enrich individual life journeys for those we serve, by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.      

Otterbein has an employment opportunity for a Health Care Sales Counselor.  The Health Care Sales Counselor is a key member of the Otterbein Marketing Team. The ultimate objective is to assist Otterbein ministries in meeting/exceeding all sales goals and managing all activities associated with the referral marketing/sales process from initial contact with leads, family members, referral sources and all other potential customers through closing the sale and ultimately move-in.  This will include the ability to effectively articulate the Otterbein value proposition, develop and manage a large leads database, make outbound calls to drive on-campus appointments, conduct appointments and tours to complete the sale, and represent Otterbein at various public functions.

Primary Duties and Responsibilities

• Effectively articulate Otterbein's value proposition to perspective residents, families, and referral partners.
• Meet/exceed sales quotas (calls, appointments, tours, and sales close/admissions).
• Develop, maintain and execute a detailed sales plan for prospective residents.
• Build relationships with existing and new prospective residents, moving them effectively through the "sales funnel."
• Answer incoming calls and walk-ins, conduct campus tours, sales calls, home visits, luncheons and all duties related to lead generation and follow-up.
• Effectively communicate information and answer questions pertaining to financial and admission requirements.
• Develop a detailed understanding of prospective residents' needs; work to meet/exceed requirements.
• Maintain an accurate contact management database.
• Assist in the coordination and execution of marketing events; encourage participation of current and prospective residents.
• In the absence of the Health Care Admissions Counselor, review hospital referrals, communicate with the Director of Nursing, and complete the admissions process for residents into Skilled Nursing.

Experience & Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 3 years’ experience in sales preferred
• Proven track record of successful sales experience
• Mission-driven passion for serving older adults
• Ability to develop strategic and tactical sales plans to meet/exceed objectives
• Excellent customer service skills, good judgement and decision-making skills
• Excellent communication skills: listening, verbal and written
• Must be detail oriented, able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis
• High-level computer literacy, including CRM and contact management systems. 
• Must be able to maintain confidentiality and exercise sound judgment.

 

 

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

 *Some benefits, includ