Client Success Manager - Remote

Company Description

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 

Job Description

We are seeking a highly skilled Client Success, Manager to join our team. As a Client Success, Manager, you will play a crucial role in ensuring the successful integration and implementation of processes within your assigned practice(s). Your expertise will be pivotal in maintaining accountability and driving adherence to established standards throughout the implementation phase and post implementation. Additionally, you will play a part in identifying and analyzing processes around various departments to streamline operations and reduce inefficiencies.  

WHAT YOU’LL BE DOING 

• Guiding the implementation process of new practices by following our implementation timeline and guidelines  
• Executing implementation plans, ensuring alignment with strategic objectives and operational needs 
• Collaborating with cross-functional teams, including clinicians, IT specialists, administrators, and external vendors to coordinate efforts and achieve project milestones 
• Monitoring and evaluating the effectiveness of implemented changes, collecting feedback and data to measure outcomes, and identifying areas for further enhancement. 
• Acting as a liaison between frontline staff, management, and external stakeholders to facilitate communication and resolve issues promptly. 
• Serving as the primary point of contact for physician offices, acting as a liaison between front line staff, management, and external stakeholders to facilitate communication and resolve issues promptly.  
• Maintain documentation of implementation processes, outcomes, and lessons learned for future reference and continuous improvement initiatives. 
• Collaborate with team members to identify process improvement opportunities  
• Create process maps, documents, and SOP’s  
• Provide regular updates on project status and reports  
• Maintain a relationship with the practice post implementation to ensure engagement and adoption of services 
• Monitor and analyze engagement / usage of services and escalate any concerns internally if needed 
• Provide support to the practice post implementation by proactively reaching out and scheduling ADHOC trainings cross departments if needed 
• Residing in the Atlanta area is a plus, with some time spent in-market visiting provider offices. For candidates outside Atlanta, monthly travel to meet with provider offices may be required as needed. 
• Be an advocate for your practice by voicing your practices feedback and needs 

Qualifications

WHAT YOU’LL NEED TO HAVE 

• Bachelor’s degree in Healthcare Administration, Information Technology, or Business administration preferred 
• Proven experience in implementation, project management, or healthcare consulting 
• Strong understanding of healthcare operations, clinical workflows, and regulatory requirements 
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels 
• Analytical mindset with proficiency in data analysis and problem-solving 
• Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment 

WOULD LOVE FOR YOU TO HAVE 

• Certification in project management (e.g., PMP) is a plus. 
• Experience with electronic health records (EHR) systems and healthcare information technologies is highly desirable. 

Additional Information

The salary range for this position is $65,000.00 to $70,000.00 per year depending on qualifications, skills, knowledge, and experience of the candidate.

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

• We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 
• Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare. 
• With Colla