Customer Integration Specialist

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

About the Day to Day Responsibilities of the Role

• Lead 10-15 multi-product customer implementations building project schedules, providing project management, setting customer expectations, responding to customer questions, and managing all deliverables up to customer go-live date.  Ensure all contracts are in place, any vendors licensed and team standards followed.  Regular guidance and support is needed by Manager.
• Become a subject matter expert for at least one Product and proficient in a variety of other products in Product Suite.
• Work with development/product/sales in determining root causes of client issues/questions or work on special projects for customers.
• Provide guidance, mentor and train team members on customer implementation process and assist with customer issues/questions in areas of competence.   Share expertise on Products in Product Suite supporting the team, sales and customers.
• Document and track implementation progress/statuses in Salesforce.
• Contribute input and assist in building best practices & look to continuously improve procedures for customer implementations, improve client satisfaction and reduce overall on-boarding timeframe.  May lead improvement projects.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

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Qualifications

About You and How You Can Excel in this Role

• Project Management like skills - very organized with analytical skills
• Highly customer focused and milestone oriented
• Single point of contact for customer during Customer Product Integrations
• 3+ years' experience in a client-facing role
• Experience managing multiple clients/projects/stakeholders simultaneously
• Track client integrations and each of their various milestones to completion
• Excellent time management skills; must be able to demonstrate ability to manage multiple, simultaneous tasks
• Coordinates all internal resources (Product, Development, Quality Assurance, Sales, etc.) as needed for each customer integration
• Good communicator (excellent oral and written communication skills) with a drive to learn
• Possesses high level technical skills to understand client requirements, issues and technologies used to connect to our APIs preferred
• Good Microsoft Word, PowerPoint, and Excel skills
• Experience working in an Agile development environment is a plus
• Bachelor’s degree or equivalent experience

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boun