Patient Services Assistant

Job Description

This position serves as first point of contact for clients and visitors at the Veterinary Teaching Hospital and the Veterinary College. Will ensure proper registration of Small and/or Large Animal Patients to the Veterinary Teaching Hospital. Assist in providing communication support to the College and Hospital. Serves as a contact for emergencies within the building. Interacts with Virginia Tech Police and College Security. May handle physical plant calls as needed. Supports the Patient Services area in proper registration, admissions and discharging. Processes invoices and collects payments from clients. Must be able to calmly and quickly handle patient emergency situations; ensuring personnel needed are contacted in a timely manner. General office duties-faxing, copying, scanning & uploading forms/medical records and processing medical records. Will provide general, infrequent after-hours support as needed
via the telephone. This person must have good communication skills and be able to communicate well with referring vets, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multitasking. This position will serve many areas and take on the role of liaison between the client and the VTH. The goal for this relationship is to make the clients experience with the VTH to be as smooth and efficient as possible. Ensuring the owner and patient receive the best possible attention. This position is considered essential personnel and it is necessary for employee to report to work when the University is closed due to inclement weather.

Required Qualifications

Previous experience in a professional office environment; demonstrated strong communication and customer service skills; ability to work under stress; ability to maintain a pleasant controlled voice; ability to multitask.

Preferred Qualifications

Experience in busy professional office handling multiple phone lines with direct public contact. Veterinary office experience desired. Knowledge of medical terminology.

Pay Band

3

Appointment Type

Regular

Salary Information

Starting at $36,501.00, commensurate with experience

Review Date

02/07/2025

Additional Information

 

The successful candidate will be required to have a criminal conviction check.

 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

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