Associate IT Technical Support Specialist

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara is now hiring an Associate IT Technical Support Specialist !

IT Technical Support Specialist is a customer-facing role.  IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers. 

An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education.  Responsibilities typically include:

 • Work is closely supervised

• Work in a team-based environment with the ability to function with independent discretion

• Provide systems support for the end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting.

• Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.

• Good problem-solving and troubleshooting skills

• Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude

• Strong oral and written communications skills

• Willingness to coordinate and work with others

• Willingness to be on call and attend to technical issues outside of normal business hour.

Required Qualification:

Bachelor’s Degree in Computer Science, MIS, or related field, preferred

Experience in lieu of Bachelor’s Degree

0-2 years of relevant experience with a degree 

1 years of relevant experience without a degree 

Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+.   

Sentara Overview:

For more than a decade, Modern Healthcare magazine has ranked Sentara Health as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

Sentara Benefits

Sentara Health offers employees comprehensive health & welfare and retirement benefits (401(k)/403(b) with employer match) designed with you and your family's well-being in mind. You have a variety of options for medical, dental and vision insurance, life insurance, disability, educational assistance, student loan repayment and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave.  

Job Summary

IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.

An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include: • Work is closely supervised• Work in a team-based environment with the ability to function with independent discretion • Provide systems support for the end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting. • Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions. • Good problem-solving and troubleshooting skills • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude • Strong oral and written communications skills • Willingness to coordinate and work with others • Willingness to be on call and attend to technical issues outside of normal business hour.

Bachelor’s Degree in Computer Science, MIS, or related field, preferred

Experience in lieu of Bachelor’s Degree

0-2 years of relevant experience with a degree 

1 years of relevant experien