Job Description Summary

Come and join our powerful, unified force with the energy to change the world.

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

Our Customer Service Leader to serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy.

Job Description

What you'll do:

• Foster and develop strong relationships with customers as the single point of contact for customers
• Manage customer communication and relationships
• Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
• Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
• Develop outage scope/communicating scope to FieldCore/GEV
• Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Manage the Outage process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
• Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure.
• Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups.

Qualifications/Requirements:

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR-Associates degree with 8+ years of experience in a power generation industry)
• Minimum of 3+ years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.

Eligibility Requirements:

• Willingness and ability to travel up to 40% of the time.
• National ( within USA ) relocation is offered as needed unless located in an adjacent 1-2 state of Arizona to be considered.
• No immigratory or visa services and sponsorship will be offered.

Desired Characteristics: 

• Experience planning and executing outages in ITR organization.
• Strong leadership, project management experiences
• P&L financial, and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication & organizational skills
• Strong networking abilities to gain technical credibility from key stakeholders

ABOUT US

Inclusion & Diversity 

 At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $119,600 - $199,400 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is a