Senior Director, HR, Learning & Service Management Technology

Job Description

General Summary:

The Senior Director, Enterprise Applications will lead a team responsible for architecture, design, development, support, maintenance and future roadmaps for a number of strategic enterprise platforms and HR applications.  These systems and technologies include ServiceNow, Workday, Vertex University, and Readcube. 

The Senior Director, Enterprise Applications will collaborate with senior leaders and other key stakeholders across several areas of the business to identify, prioritize and deliver technology solutions in support of their goals and objectives. 

KEY RESPONSIBILITIES: 

• Partner with business stakeholders across Human Resources and many other functional areas in order to manage and prioritize the enterprise applications technology portfolio and continually build the future roadmap 

• Build and strengthen relationships with key stakeholders - become a trusted partner and have an ongoing, significant impact towards meeting strategic business goals 

• Present ideas and forward-looking plans to, and engage directly with, cross-functional senior leaders on regular basis 

• Direct and lead a group of 7 Vertex team members, plus a managed services team of support engineers, administrators, developers, and business systems analysts 

• Oversee a portfolio of projects, programs, releases and system enhancements, assuring quality and timeliness of delivery while remaining within allocated budget limits 

• Proactively offer innovative technologies, solution ideas, and potential business process improvements in pursuit of driving efficiencies and meeting business needs 

• Enhance and improve internal processes and procedures related to demand management, resource management, project delivery, platform releases and ongoing operational support 

• Manage relationships with our strategic software vendors and service providers 

• Provide day-to-day support and maintenance for ServiceNow, Workday and other applications, ensuring maximum uptime, high performance, and excellent customer service 

• Work closely with Information Security, Internal Audit and Quality Assurance groups as needed to ensure compliance with Sarbanes-Oxley (SOX) and GxP regulations, as well as our DTE system lifecycle and change management requirements 

• Participate as a member of the G&A Technology Systems Leadership Team, driving overall strategy for the team and the DTE organization at Vertex 

REQUIRED SKILLS:  

• Deep experience with enterprise application and SaaS implementations, upgrades, enhancements and operational support procedures 

• Very strong communication, interpersonal, and collaborative skills 

• Proven capabilities in people management and building high-performing teams