Member Services Assistant

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

Under the supervision of the Member Services Manager, the Member Services Assistant provides follow-up calls and mailings to members regarding previous appointments; fills requests of members, and answers a high volume of internal calls. Creating Internal requests for further follow up, upon request.

The Member Services Assistant is responsible for adding accurate notes for future follow-up by Signify health and/or Health Plans. Works diligently to meet department goals.

Schedules:

The Signify Health Member Services department operates 6 days a week / 11 hours per day. Shifts may include both weekend days (Saturday) and traditional weekdays (Monday- Friday).

Work Location: Remote and Hybrid: The hybrid role is based in Dallas, TX. Applicants must be within commuting distance of our Dallas HQ building located at 4055 Valley View Ln, Dallas, TX 75244

*We will consider some remote roles on a case by case basis per business need.*

What will you do?

• Handles a high volume of inbound calls

• Email, Fax, and/or Print and mail member requested results or forms.

• Handle any incoming mail

• Provide backup coverage for the Member Services team

• Responsible to for follow-up on voicemails

• Ability to work on any special project.

• Be on time, ready to work at the assigned work location on a daily basis.

• Manage time effectively.

• Respond well to coaching and supervision.

• Answer and follow up on all member inquiries in a timely fashion.

• Actively demonstrate teamwork at all times.

• Ability to work overtime.

Additional Job Responsibilities Include:

• Participate in staff meetings, conference calls, and other meetings as needed

• Complete reports as requested by Supervisor

• Assist/coach/coordinate with other team members

• Attend training sessions to acquire/enhance skills related to programs offered

• Perform other incidental and related duties as required

Basic Qualifications:

• High School Diploma or equivalent - Some college preferred but not required

• Minimum of 2 years successful work experience in a related field

• Prior experience in a fast paced customer service environment

• Prior experience working in call center or inbound calls environment

• Speak, read, and write English fluently

• Good verbal and written communication skills

• Proven ability to prioritize and multitask

• Advanced skills in Google Suites

• Accurate data entry skills

Some attributes we look for:

• Self-directed and organized.

• Discrete/ability to maintain confidentiality

• Team player

• Detail-oriented, catches errors early

• Customer service oriented with a sense of urgency

• Ability to work under pressure and independently

• Ability to take direction

Working Conditions:

• Fast-paced environment

• Requires working at a desk to use a phone and computer

• Use office equipment and machinery effectively

• Work effectively with frequent interruptions

• May require occasional overtime to meet deadlines

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers,