Senior Program Manager

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $135,000.00-$145,000.00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF COMPUTER SYSTEMS MANAGER.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Office of Information Technology department has the responsibility to provide high quality, reliable, sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other city agencies. The Center for Technology Ideation and Management (CFTI&M) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management.

OIT is seeking an experienced Senior Program Manager to deliver large-scale, complex, enterprise-wide projects. Reporting to the PMO Director within the Center for Technology Ideation and Management unit, the Senior Program Manager will collaborate with third party systems integrators, IT staff, other business divisions within ACS, and executives in the orchestration and organization of activities.

Key responsibilities will include but not limited to:

Program/Project Planning and Execution:

- Based on solution identification, determine the project approach and resource requirements including the definition of team roles and responsibilities, evaluation of skills and bandwidth, acquisition and onboarding of staff and vendor resources.

- Participate in the procurement of products and services including creation of RFPs, scoring of responses, selection of vendors, contract negotiation, etc.

- Independently manage several complex software and infrastructure programs and/or projects concurrently from initiation to completion; ensure tasks and milestones are completed on schedule and within budget.

- Develop and execute a communication plan to ensure stakeholders at all levels are engaged and expectations are understood and aligned throughout the project lifecycle.

- Identify and manage deviations from project charter regarding scope, schedule, deliverables, and cost.

- Lead and coordinate User Acceptance Testing (UAT) activities, ensuring end-user requirements are met and systems are fully operational before deployment. Collaborate with stakeholders to define UAT objectives, create test plans, and resolve issues identified during testing.

- Analyze, evaluate, and overcome program risks and issues; develop risk mitigation strategies and escalate as needed.

- Follow project methodology and templates such as project charters, weekly status reports, risk and issues logs, security accreditation, and other project deliverables.

- Identify future support needs and work with appropriate units to ensure effective operationalization of solutions.

Team Leadership and Management

- Provide oversight and management of blended teams of consultants, vendors, and agency staff from a functional matrix organization.

- Manage Systems Integrators and Quality Control vendor relationships and engagements.

- Mentor project managers and other project resources in aspects of the profession such as agile best practices, leadership, methodology, tools, people skills and navigating politics.

- Ensure staff and consultants are adhering to published PMO methodologies, templates, and development standards throughout the project lifecycle.

PMO Support and Reporting:

- Provide periodic reports of relevant, compelling, and succinct project information and metrics for presentation to executive management.

- Support the PMO Director in team development, recruiting, resource and portfolio planning, and continuous improvement and operational efficiency initiatives.

ADDITIONAL INFORMATION:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#775938

No phone calls, faxes or personal inquiries permitted.