Executive Casino Host - Player Development - Full Time (Paris LV)

JOB SUMMARY:

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques.

Essential Job Functions:

 Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgement and makes good decisions in accordance with established guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Physical, Mental and Environmental Demands:

Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak and understand both English and Spanish language. Ability to read and write Spanish is required.  Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest’s needs. Must be able to tolerate areas containing second hand smoke.

 

Qualifications:

Previous guest services related experience is preferred.  Must possess excellent interpersonal communication, and problem-solving skills. Must be willing to work any shift, weekends and holidays if/when necessary. Must be able to speak, read, write and understand both English and Spanish. Ability to read and write Spanish.  College degree in Marketing, Hotel or Business preferred but not required. Must be able to get along with co-workers and work as a team. Must present a well-groomed, professional appearance. Must have a good attendance record. (no more than 3 points).  Proficiency in Microsoft Office is preferred but not required. Proficiency in LMS and CMS is preferred but not required.

 

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.