Sr. Executive & VIP Endpoint Support Specialist

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The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Sr. Executive & VIP Endpoint Support Specialist to join our team in a full-time, onsite capacity at the Medical Campus in Miami, Florida.

The Sr. Executive & VIP Endpoint Support Specialist provides highly specialized, confidential, and mission‑critical technology support to senior University leadership and other designated VIPs, including the President, Provost, Senior Vice Presidents, and their respective offices. This role delivers white‑glove, relationship‑based endpoint, mobile, and audiovisual support for executive computing environments where downtime, security incidents, or service disruptions carry significant institutional, reputational, and operational risk. Operating with a high degree of autonomy, this role serves as the primary escalation point for complex, high impact issues and plays a critical role in ensuring executive technology readiness across environments. In addition to advanced technical execution, the position proactively identifies risks, drives resolution of high visibility incidents, and leads cross-functional coordination across IT and business stakeholders.

Core Responsibilities:

• Provides dedicated, high-touch technical support to executives and VIPs, serving as the primary escalation point for complex and high-risk endpoint, mobile, and presentation issues.

• Maintains deep understanding of executive technology preferences, workflows, and environments while proactively identifying risks, gaps, and opportunities to enhance executive productivity and continuity.

• Supports and oversees executive offices, residences, and approved off-site locations, including advanced planning and coordination for complex travel-related technology needs.

• Owns and drives resolution of the most complex, high-impact technology incidents affecting executive leadership, Board-level activities, and high-visibility institutional events.

• Leads and oversees cross-functional escalations with infrastructure, security, applications, vendors, and leadership teams, ensuring timely resolution and accountability across all stakeholders.

• Troubleshoots, resolves, and advises on advanced hardware and software issues across Windows, macOS, and mobile platforms, influencing long-term solutions and supportability.

• Designs, implements, and optimizes executive endpoint environments, ensuring reliability, security, scalability, and alignment with enterprise standards and evolving executive needs.

• Delivers high-priority on-site and remote technical support with extended availability, including after-hours coverage and critical event support with minimal tolerance for failure.

• Designs, implements, and governs executive audiovisual and conference room environments, including complex hybrid meeting and presentation technologies.

• Provides real-time, “stay-with” support for Board-level meetings, executive sessions, and high-visibility events where service disruption is not acceptable.

• Safeguards, assesses, and mitigates risks within highly confidential executive environments, ensuring adherence to institutional security standards while balancing usability and risk exposure.

• Partners and influences Information Security and enterprise stakeholders to proactively manage executive level security risks, incidents, and evolving threat landscapes.

• Evaluates, selects, and oversees vendors and external partners supporting non-standard technologies, ensuring service quality, accountability, and alignment with executive expectations.

• Communicates, documents, and advises by translating complex technical issues into executive-ready insights and serving as a trusted advisor to senior leadership on technology strategy, risk management, and executive support models. Adheres to University and unit‑level policies and safeguards University assets.

• Adheres to University and unit‑level policies an