Sr. Regional Property Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Greystar is currently interviewing qualified applicants with 5+ years of portfolio management experience, including recent lease-up and new construction experience.

This role is responsible for the strategic leadership and management of a diverse portfolio of properties, overseeing all aspects of property operations, tenant relations, and financial performance. This position involves developing and implementing property management strategies, collaborating with stakeholders, and ensuring the highest standards of service delivery. Key player in optimizing the financial and operational success of the real estate assets under their purview.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Provides guidance on staffing and talent acquisition for assigned markets and portfolios, and support Director with interviewing, hiring, orienting, and training team members, and guiding their performance in accordance with Company policies, values, and business practices.
• Leads or participates in process improvement initiatives to enhance business performance, and leading specific project teams in developing and implementing new programs, policies, procedures, and practices.
• Assists with client and customer satisfaction by serving as primary client lead, maintaining frequent communication, providing reports and information on the performance and progress of the portfolio, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on client feedback for improving overall service.
• Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Manages development and implementation of operational strategy to achieve financial goals and enhance the value of the properties.
• Collaborates with CMs to ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals.
• Collaborates with regional support services leaders committed to improving asset and team performance.
• Takes ownership of and implements local and national operational initiatives, championing change and ensuring proper adoption of revised protocols at all properties.    
• Oversee and manage budgets, ensuring that financial targets are met or exceeded.
• Prepare and present regular, critical and complex reports on property performance, financial metrics, and market trends to ownership and senior management.
• Escalated Issues: Acts as a point of escalation for complex tenant issues.
• Drives revenue with thorough understanding and analysis of competition and development of creative marketing programs.
• Oversee maintenance programs to ensure properties are well-maintained and in compliance with regulations.
• Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Implement preventative maintenance plans to extend the life of assets.
• Stay current with local, state, and federal regulations affecting property management.
• Ensure properties comply with all relevant codes, laws, and regulations.
• Identify and mitigate potential risks related to property management and ensure appropriate insurance coverage.
• Conduct market research and analysis to identify opportunities for property improvement and stay ahead of market