Manager, Site Reliability Engineering

Job Description

Amazing Career Moments Happen Here  

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.  

  

Position Overview  

We're seeking a Site Reliability Engineering (SRE) Manager to lead and oversee our founding SRE Engineering team. Applied Systems is dedicated to delivering cutting-edge solutions that empower insurance agencies and carriers to optimize operations, enhance customer experiences, and drive business growth. As an SRE Manager, you will play a pivotal role in ensuring the reliability, scalability, and efficiency of our infrastructure while fostering a culture of operational excellence and innovation within the team.

  

What You’ll Do

 

Team Leadership & Strategy:

• Lead and manage a team of Site Reliability Engineers, providing mentorship, guidance, and fostering professional growth.
• Define and implement SRE best practices, ensuring alignment with organizational goals and industry standards.
• Collaborate with cross-functional teams, including development, product, and platform teams, to drive consensus on technical initiatives and design decisions.
• Develop and execute strategies to improve system reliability, scalability, and performance across hybrid environments.
• Advocate for a culture of automation, observability, and continuous improvement within the organization.

Infrastructure Management:

• Oversee the design, implementation, and maintenance of hybrid infrastructure environments, including on-premises systems and public cloud platforms (GCP, AWS, Azure).
• Ensure optimal performance and reliability of on-prem infrastructure components such as VMWare for virtualized environments, F5 LTM for load balancing, and Google Load Balancer for cloud-based traffic management.

System Reliability & Scalability:

• Lead efforts to design and implement scalable, fault-tolerant systems with high availability and performance optimization.
• Define and enforce Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to ensure system reliability.

Automation & Configuration Management:

• Drive automation initiatives using tools like Ansible, Ansible Tower (AWX), Terraform, Terraform CDK with TypeScript, Packer, and Python.
• Oversee the development and maintenance of Infrastructure as Code (IaC) to streamline provisioning and management of on-prem and cloud environments.

Monitoring & Observability:

• Implement and manage monitoring solutions using Datadog to ensure system performance, tracing instrumentation, and adherence to SLIs/SLOs/SLAs.
• Promote observability practices to proactively identify and resolve issues before they impact customers.

Disaster Recovery & Security:

• Define and implement disaster recovery strategies and high-availability solutions across hybrid environments.
• Collaborate with security teams to ensure compliance with security standards and best practices, including the use of tools like HashiCorp Vault and Cloud Armor.

CI/CD Pipelines & Application Deployment:

• Oversee the development and optimization of CI/CD pipelines using tools and workflows like GitLab and GitHub Actions to ensure efficient and reliable deployments.
• Manage Kubernetes environments, including Helm charts and ArgoCD for application orchestration and deployment.

Database Management:

• Ensure the reliability, scalability, and performance of databases, including SQL Server and PostgreSQL.

Documentation & Vendor Collaboration:

• Ensure accurate documentation of workflows, procedures, and infrastructure standards to support internal teams and customers.
• Collaborate with third-party vendors to evaluate and integrate their products and services into the infrastructure ecosystem.

On-Call Support:

• Lead the on-call rotation strategy, ensuring timely resolution of production issues and complex engineering challenges.

 

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