Service Delivery Project Management Specialist

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Service Delivery Project Management Specialist to manage Lit and Dark Fiber service customer projects in one or more of the following product areas:

• Waves services, Ethernet Services, IP Services

• Dark Fiber metro and/or Long Haul services

• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

Responsibilities:

• End-to-End Project and/or segment accountability to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of  internal and external team members.

• Lead internal and external customer project communication dependencies, timeline, milestones and progress.

• Supports full customer ownership and advocacy of specific program/project segments and provides customer feedback and action plans to Program Leadership.

• Develops and maintains customer project plans based on contractual requirements and service designs.

• Supports segment Budget ownership including monitoring; works with lead PM’s to develop gap closure planning with Outside Plant when applicable.

• Perform and oversee daily PM operational tasks working cross-functionally.

• Maintain and report operational metrics for end-to-end milestone management.  

• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.

• Develop plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Qualifications:

• Minimum of three (3) years of experience in managing Telecom service delivery projects required.

• Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.

• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.

• Strong system and process knowledge in Network and Fiber services implementation.

• Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.

• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.

• Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of  budget, design, engineering, permitting, construction, splicing, and scheduling.

• Strong project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution.

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals.

• Self driven and motivated to provide exceptional customer service.

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

Estimated Base Salary Range: $61,100 - $94,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other