Associate Customer Experience Advisor, Regional

Job Summary:

The Associate Regional Customer Experience Advisor works with customers in regional offices. This role is responsible for greeting customers, receiving and reconciling customer payments and responding to general inquiries. As an entry level Customer Experience advisor, their primary focus is helping customers with payments and ensuring accurate cash and balance reconciliation daily. This role is expected to demonstrate professionalism while completing tasks of a confidential nature. 

Job Description:

• Provide assistance to internal and external customers by directing, gathering and delivering information or action for issue resolutions, including resolving customer concerns and complaints with respect to billing, claims or other retailer related inquiries 
• Coordinate and provide support to the community and support staff involved in community activities through community investment plans, open houses, school displays, public safety initiatives, community meetings and other activities as required 
• Receive payments in cash, checks and transfers of invoices for various concepts such as: electric energy consumption, internal invoices and payments, deposits and others. Payments may be received via in-office, payment stations, through mail, employees and other district or office personnel.  
• Checks the system for outstanding service orders and disconnections for non-payment 
• Record payments in the information system instantly and provides accurate information back to the customer 
• Applying attention to detail and accuracy, adds all money collections received during the day and reconciles with the total of all remittance sheets and cash balances. 
• Prepares any necessary bank reconciliation and tracking documentation, cash and other payment method deposits for securities company 
• Prepare a daily collections report and keep a file with all the information and documentation corresponding to these collections 
• Responsible for accurate cash management in accordance with all financial management policies for any regional office cash and payment methods  
• Prepare a daily collections report and keep a file with all the information and documentation corresponding to these collections 
• Strong interpersonal skills through effective verbal and written communication with ability to work effectively in a multi-functional team environment 
• Excellent organizational and time-management skills with ability to manage multiple tasks, effectively plan and prioritize work to meet deadlines 
• Proficient skills in the use of computer applications (MS Office) 
• Follow all policies and procedures 
• Perform other duties as assigned 
• Perform major storm restoration work and associated drills as assigned 

Additional Job Description:

Leadership Responsibilities

- N/A

Education

- High School Diploma or G.E.D.

Experience

- <1 Year - Experience with and aptitude in accounting and math in order to co