Digital Product Strategy Manager

Application Deadline:

11/28/2024

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Role Mandate: The Digital Product Strategy Manager will support the design and delivery of digital experiences for a designated portfolio specific to the needs of commercial banking customers. They will aim to ensure the customer is at the center of plans, designs and development that digitally enables customers. Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provides product and process expertise to manage the business and people impacts of work. Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.

Role Responsibilities Include (but are not limited to):

• Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights; identifies emerging issues and trends to inform decision-making
• Monitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio; leads the resolution of issues where required
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group
• Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launch
• Deliver key initiatives in alignment with the roadmap, defining clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy
• Help determine business priorities and best sequence for execution of business/group strategy
• Analyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customers
• Monitor and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team’s backlog
• Own the requirements/user stories/product needs backlogs and prioritization process in an Agile operating model
• Build change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives
• Broader work or accountabilities may be assigned as needed

Must-Have Skills:

• Typically, between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Passion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems, including exploring AI applications
• Expertise in designing digital experiences for B2B customers (SMB / Mid-market / Corporate Customers) - especially in at least one of the following areas: onboarding, servicing (live / virtual agents), payment issuance and acceptance, account management etc.
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• Go-getter spirit, strong sense of ownership and eager to get things done
• A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry
• Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.
• Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics
• Experience leading Agile teams and/or working in cross-functional teams.
• Verbal & written communication and presentation skills; ability to tell the art of the possible – In-depth / Expert
• Collaboration & team skills; negotiating with tech and partner product teams to get things done – In-depth / Expert
• Analytical and problem-solving skills; creativity and ability to thi