Cust Svc Dental Tech Representative

Welcome to ZimVie, a publicly traded global company focused on restoring daily life to our patients. Our company is founded on a legacy of established brands, medical experts and over $900M in annual revenue.  We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery, and bone growth stimulation. Our seasoned leadership and dedicated global team of more than 2,700 is focused on shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

Job Summary:

The Customer Service Technical Dental Representative provides sales and technical assistance for all products sold by the company. The Representative is communicating with customers primarily by phone, fax, email and internet in an immediate, friendly, professional and efficient manner.

 

Principal Duties and Responsibilities:

 

• Deliver excellent customer support and assistance to customers in compliance with ZimVie’s policies and procedures.
• Effectively respond to a variety of technical questions relating to our dental products, applications, and competitor information.
• Maintain current technical/product information as well as professional skills by attending department sponsored training and education.
• Provide  accurate and consistent  information to customers with regard to dental technical/product and sales issues
• Communicate with internal departments including: sales, marketing, manufacturing, inventory, accounting and shipping personnel as needed for the purpose of providing excellent service to our customers.
• Assist clients with case planning and ordering by effectively utilizing detailed knowledge of our products and procedures.
• Provide feedback to management regarding customer concerns etc. to help improve sales and service.
• Provide strong attention to detail, team collaboration, attendance and punctuality.
• Maintains confidentiality when working with secure data such as credit card transactions and patient information.
• Performs related duties as required

 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

 

Expected Areas of Competence (i.e., knowledge, skills, and abilities)

 

• Must have strong knowledge of dental terminology and procedures
• Strong customer service skills, Ability to communicate internally as well as externally with Dentists and staff
• Ability to work in a call center environment
• Must have demonstrated organization and follow up skills
• Knowledge of Microsoft Office, Outlook, Word, and Excel required.  Knowledge of Oracle order processing systems preferred. 
• Ability to read manuals in English and research information using on line tools
• Write routine reports and correspondence. 
• Ability to communicate clearly on the phone and before groups of customers or employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Bilingual Spanish/English a plus

 

Education/Experience Requirements

 

• High School Plus 
• One year certificate from vocational/Dental program i.e. Dental Assisting Certificate or Dental Lab Certificate;
• Plus 1-3 years related work experience or equivalent combination of education and experience

 

Travel Requirements

              N/A

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

Requisition ID: 2277