Office Manager

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Office Manager

Location: Miami, Florida

Role Summary:

• The key focus of the role is to manage office(s) operations and lead office teams following best practice indicators in patient care, quality, safety, people, and financial management.

Your Key Responsibilities:

Patient Experience

• Promote and drive a patient-centric approach to service delivery, taking responsibility to lead this and provide input into broader service delivery initiatives.
• Review patient satisfaction surveys as the basis to gain, interpret, and communicate feedback to the team, and ensure these are issued and collected regularly. Actioning feedback promptly when required.

• Change Management. Ensure change initiatives are prioritized and supported locally. And actively managed until Standard Practice.
• Actively support and champion initiatives to drive culture, quality, efficiency, and access, taking on a leadership role within projects where required.

• Lead effective engagement with team, through positive, transparent, and timely communication designed to build awareness, create trust, and support change adoption.

Quality & Safety

• Develop and maintain a culture of quality, safety, and continuous improvement across all clinical functions.
• Lead the accreditation and ensure meeting the regulatory requirements of all Federal, State, or Accreditation entities of the office.
• Promote and manage health and safety at the office by ensuring regular inspections, clinical audits, OSHA audits, infection prevention, and training is undertaken effectively and regularly.
• Review, investigate and act on quality, safety, and performance data including MIPS, RO-APM, and internal quality and safety dashboard metrics.
• Ensure all team members are aware of, trained in, and adhere to GenesisCare policies, procedures, employee health, employee and patient safety, and quality requirements.
• Ensure the office is compliant with regulatory requirements such as equipment, Center and staff competencies, certifications, and licensing.

• Understand and implement the process of continuous improvement.
• Understand and utilize dashboards and metrics designed to measure quality and operational excellence.
• Center Management

Financial Management and Revenue Cycle Management

• Working with division leadership in analysis of weekly and monthly activity data reporting including forecasting and review of the monthly dashboard and metrics.
• Extract, analyze, draw conclusions, and report on relevant clinical and financial performance (incident management, waiting times, adherence to protocols, etc.) using data.

• Collaborate with RCM team and participate in review of local RCM matters.

People Management

• Rostering. Manage staffing levels at the office as needed and during times of leave to ensure the patient's experience is not compromised.

• Manage Center staffing levels to match projected activity within the Center, including effective use of the demand roster model and leave planner.
• Ensure that sufficient time is allocated to enable training and development.

• Design, plan, implement, and manage efficient and effective Center workflow and workload to ensure all teams are effective and productive in their day-to-day roles, and particularly that Doctors are supported during peak periods.

• Identify efficiency and/or effectiveness improvements, and implement changes as required.

• Lead and manage all people management activities, including but not limited to:

• Effective recruitment, selection, and onboarding of clinical (excluding doctors) and non-clinical team members.
• Ensure effective completion of annual Goal / KPI setting, Mid-Year and Annual Performance review, compensation review, and talent / succession planning.
• Support team members to develop and grow in their role, ensuring talent is identified and supported to take on new opportunities, individual capability gaps managed effectively, and succession planning is undertaken
• Ensure HR, Workday, and Payroll processes are undertaken effectively and accurately

• Build strong relationships across key external and internal stakeholders.
• Identify local service gaps as areas of opportunity for future service provision.
• Support physicians to build key local relationships, and to drive s