Entry Level Customer Service Assistant

Company Description

About Us

At Story Lane Box, we believe in the power of storytelling to connect people, inspire creativity, and drive innovation. Based in Santa Ana, CA, we specialize in delivering tailored content solutions and organizational tools for professionals, creatives, and enterprises. Our mission is to bring structure and inspiration together through premium service, smart systems, and a dedicated team.

Job Description

Job Description

We are seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our growing team. This role is perfect for someone who is passionate about helping others, thrives in a fast-paced environment, and is looking to build a career in customer service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Provide detailed product information and resolve customer concerns

• Assist with order processing, returns, and exchanges

• Maintain accurate customer records in the system

• Work closely with the operations and fulfillment teams to ensure timely deliveries

• Uphold a positive brand image through every customer interaction

Qualifications

Qualifications

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and stay organized under pressure

• Proficiency in basic computer applications (e.g., email, spreadsheets, data entry)

• A friendly, professional, and patient demeanor

Additional Information

Benefits

• Competitive annual salary ($46,000 – $50,000)

• Opportunities for professional growth and advancement

• On-the-job training and mentorship

• Supportive and collaborative team environment

• Paid time off and holidays

• Health and wellness benefits package