Senior Product Operations Advocate - R&D Tools Direction

Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

We are seeking an innovative and strategic Product Operations Advocate to join our DevInfra team. In this role, you will be responsible for driving the vision, development, and growth of ByteDance's internal R & D tool products, creating impactful solutions that enhance developer productivity and experience.

Key Responsibilities:
-Product Operation Strategy: Develop and implement strategies to enhance product awareness and technical influence through events, content, and DevRel. Gather user feedback to drive product optimization.
-User Growth Strategy: Collaborate with cross-functional teams (e.g., SA, R&D) to design and execute growth strategies for large customers and developers, focusing on achieving product growth KPIs.
-Product Experience Governance: Create frameworks to measure and govern product experience, leveraging both qualitative and quantitative data. Partner with product teams to optimize the developer experience and meet experience-related KPIs.
-Data Analysis & Dashboard Creation: Build and maintain data dashboards, track user behavior, and analyze data to inform product and operational improvements.
-Service Optimization: Enhance developer support services (training, documentation, work order/on-call support) through internal efforts and cross-functional collaboration, prioritizing user experience.

Qualifications

Minimim Qualifications:
-Bachelor's degree or higher with 3+ years of relevant experience in product operations, user growth, or developer engagement.
-Proven ability to formulate and execute product operation and user growth strategies, with a strong sense of ownership and accountability.
-Solid experience in data analysis, using data to identify issues, drive optimization, and adjust operational strategies.
-Cross-Functional Collaboration: Strong communication and teamwork skills, with experience collaborating across product managers, solution architects, and R&D teams to drive initiatives.
-High execution capacity, able to move projects from concept to delivery with attention to detail and strong follow-through.
-Experience optimizing support services like training, documentation, and technical support for developer users.

Preferred Qualifications:
-Experience in toB/toD developer operations, R&D tools, AI product operations, or similar technical domains.
-Ability to build and interpret complex data dashboards and metrics to improve product and operational performance.-
-Demonstrated curiosity and eagerness to stay ahead of industry trends, constantly seeking to improve processes and outcomes.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $110222 - $248400 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package t