Project Change Manager

Project Change Manager 

Non-Union Position
PMO Business Solutions Service Delivery; Portland, Oregon (US-OR)  

Hybrid schedule available for Oregon & Washington residents. 
Regular FT, Exempt
Posting # 5535  

 

About Us:

 

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.  

 

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

 

NOTE:

 

Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.
 

The Role:

 

Are you ready to bring your best to maximize adoption, improve business performance, and unleash our employees' potential? 

 

As part of the Project Management Office (PMO) team, you will drive adoption of new processes, tools, and cultural behaviors of employees throughout the company to improve our company, customers, and community. At the same time you'll be supporting a larger cultural transformation taking place within Northwest Natural. Success for the projects depends on behavioral changes among our wide range of employees, so we need your expertise, passion, and creativity. 

To deliver these results, you'll take the role of Change Lead on complex, high visibility company-wide projects, including new technology implementations, organizational restructuring, business model changes, and new business process development. You will collaborate with the project team to plan, prioritize, and execute change strategy and tactics. You will also serve in a strategic capacity to help build awareness of change management within NWN, as well as build repeatable change management processes, tools, and templates.

Day to Day:

 

• Be accountable for overall program and project-level change objectives, in close coordination with Program and Project Managers 
• Serve as project change manager on mid-size to moderately complex projects.
• Manage the activity of change management contractors for large, complex projects.
• Developed specialized knowledge of impacted stakeholders’ needs and considerations related to change initiatives. 
• Assist in coordinating efforts of project team members, vendors, and stakeholders to ensure an integrated change management effort. 
• Partner with project team and business leaders as part of program team for initiatives and projects. 
• Consult with officers, managers, supervisors and individual contributors to assess change impacts of process, technology, organizational structure, and policy shifts.
• Create change management plans to address and mitigate assessed impacts of change. 
• Design and implement appropriate interventions for improving employee adoption and morale, ensuring user readiness, preparing leaders for change, and supporting enhancing cultural shifts. 
• Design and develop change-related communications and deliverables such as presentations, FAQs, newsletters, key benefits, roadshows, surveys, etc. 
• Recommend and facilitate group and team dialogue such as planning sessions, employee focus groups, feedback sessions, process improvement, and training.
• Support Company’s commitment to a culture of safe work practices.

 

Change Methodology and Curriculum 

 

• Provide project deliverables as specified in the Project Management Office’s Change Management Handbook.
• Develop or enhance change management tools and methodology to build capability across the organization to lead change and improve personal resilience to change. 
• Design or enhance change/transition management training curriculums and deliver training in a variety of forums. 
• Develop and utilize change measurements and metrics to measure and track the effectiveness of change interventions at individual and organization levels; using approaches including survey feedback, focus groups,
• 360-degree assessments, and custom-designe