Become a part of our caring community
 

The Care Management Support Assistant 2 (CMSA) helps support Humana's Special Needs Population (SNP) members, including those who are low-income and managing chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members' access to appropriate resources, helping them achieve or maintain wellness. Responsibilities include supporting member assessments, guiding members and families, and promoting engagement with care and well-being resources. The CMSA executes moderately complex administrative, operational, and customer support assignments and interprets department policies within established guidelines.

Start Date: 8/10/26

Position Responsibilities:

• Provide administrative, non-clinical support for care management activities.
• Support assessment and evaluation of member needs, determining appropriate resources.
• Guide members and families in understanding and accessing care and wellness resources.
• Facilitate communication between members, families, and appropriate resources.
• Conduct computations and support moderately complex operational tasks.
• Make and receive calls using multiple digital platforms.
• Educate members and families on available resources and steer them towards appropriate support.
• Ensure compliance with departmental policies, quality standards, and established procedures.

Use your skills to make an impact
 

Required Qualifications

• Must reside in the state of Michigan.
• 1+ year working experience with Microsoft Word, Excel, and Outlook.
• 1+ year administrative support experience in the healthcare industry or related setting.
• Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance.
• Experience assisting customers through chat and email support.
• Use a variety of electronic information applications and software programs including electronic medical records
• Excellent keyboard and web navigation skills

Preferred Qualifications

• 1+ year of call center or high‑volume customer service experience.
• Associate's degree.
• Proficiency in Microsoft Access.
• Bilingual (oral and written) in Spanish, Arabic, or Chaldean Neo‑Aramaic (language assessment required).

Additional Information

• Schedule during Training: Initial training length is 4 weeks, Monday–Friday, 8:30am–5pm EST.
• Schedule Post-Training: 8-hour shift between 8:45 am–6 pm EST, with occasional overtime and Saturdays. Trainers will assign a schedule during training.
• Work Location: Michigan
• Work Style: Remote from MI Only.

Work-at-Home (WAH) Internet Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Language Assessment Statement

Any Humana employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for ful