Coordinator Quality Assurance Housekeeping- Full Time (Caesars Atlantic City)

JOB SUMMARY: 

• Ensures guest rooms meet established quality standards

 

DIRECTLY SUPERVISES:

N/A

 

KEY JOB FUNCTIONS:

• Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
• Assists in departmental training
• Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups
• Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure
• Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
• Prepares all VIP rooms, ensuring that any special requests/amenities are ready
• Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
• Ensures fair treatment according to company policy and relevant collective bargaining agreement
• Oversees and expedites special requests from the Front Desk
• Follows up on work orders to ensure prompt resolution of any reported deficiencies
• Oversees the Preventive Maintenance Program in assigned area
• Monitors daily job performance of Guest Room Attendants and Housepersons
• Ensures all Housekeeping areas are clean and organized
• Immediately reports any safety concerns to management
• Completes special assignments as requested

 

EDUCATION and/or EXPERIENCE: 

Bachelor’s degree preferred.  Customer service experience preferred.  Previous housekeeping experience preferred.  Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful. 

 

QUALIFICATIONS:

• Strong oral and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in the use of Microsoft Office Suite
• Ability to converse, read and write in English required; additional languages helpful

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 
 Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. T