Clinical Shift Supervisor - Day Shift, CDIS

Description

Shift: Day (6am - 4:30pm Sun/Mon/Tues, 6am - 4pm Wed)

Days Off: Thursday, Friday, Saturday

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC  (Downtown Emergency Service Center) is a nonprofit organization working  to help people with the complex needs of homelessness, substance use  disorders, and serious mental illness achieve their highest potential  for health and well-being through comprehensive services, treatment, and  housing. Our vision is a community where no person is abandoned,  ignored, or experiencing homelessness.

As the region's  leading provider of services to multiply disabled adults who have  experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and  maintain appropriate, safe and affordable housing. DESC is recognized  nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Crisis Solution Center (CSC) Program is focused on stabilization, treatment, and referrals for up to 46 individuals at a time. The primary goal is to divert individuals impacted by mental illness and substance use disorders from hospital and jails by providing a more appropriate therapeutic alternative. The program receives referrals from first responders across King County, including police, medics, DCR, Mobile Crisis Teams, and First Responder teams in the community. The Crisis Diversion Facility (CDF) is a 16-bed state-licensed Residential Treatment Facility and the Crisis Diversion Interim Services (CDIS) is a 30 bed “step-down” program which admits clients referred directly from CDF who are homeless or at risk of homelessness.

In conjunction with the CDF and CDIS Project Managers, the Clinical Shift Supervisor is responsible for overseeing all aspects of shift over-site, engagement and short-term case management services; monitor contractual and reporting obligations; and coordinating with the other Clinical Shift Supervisor and the Peer and Substance Use Supervisors to assure successful transition of consumers between CDF and CDIS projects and successful discharge back to community. The Clinical Supervisor will have education and experience as a Mental Health Professional.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist CSC Project Managers in planning, implementation and coordination of client care and integration of CSC projects.
• Supervise and coordinate the administrative and clinical activities of CDF/CDIS staff, including progressive discipline and performance evaluations.
• Provide oversight on new hire on-boarding and required trainings to ensure that all personnel files are kept up-to-date.
• With CDIS/CDF Project Managers, plan and conduct agency's quality assurance activities.
• Comply with all agency policies and procedures, relevant Washington Administrative Code, and King County Mental Health Division policies and procedures.
• In cooperation with agency management and CSC staff, establish and maintain cooperative relationships with a broad spectrum of human service organizations that provide resources needed by mental health consumers.
• Provide individual supervision and consultation to CSC MHP, BHCM, Certified Peers, and Substance Use Counselor case managers who make up the shift team.
• Assess each employee for strengths and training needs. Provide regular supervision, clinical consultation, 6-month/annual performance evaluations, cultivate a culture of giving and feedback.
• Provide staff with clinical trainings such as risk assessment, harm reduction, trauma informed care, effective communication, documentation.
• Ensure that staff that work in programs are trained and work as a team to resolve any escalations, and receive annual training on crisis de-escalation, able to intervene as a lead.
• Facilitate team meetings in a manner which promotes team members contributing in their areas of strength and learning as needed. Develop team cohesion, which effectively serves the clientèle and provides the needed support for team members to effectively perform their job.
• Provide direct clinical supervision, schedule oversight, and support, to staff that are assigned to team, including scheduling of individual team members, and coverage of office as needed; review and authorize supervisee time sheets; submit on time to payroll department.
• Guide and participate in appropriate delivery of screening/assess