CUSTOMER SERVICE SPECIALIST 1229 (REVISED 06/24/26) (B)

Posting number: 1229 OP 2023/02/24 C

Department: Finance

Job classification: CUSTOMER SERVICE SPECIALIST

Posting type: Open & Promotional

Categories: Miscellaneous

Summary

NOTES:

1. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. 

2. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.

A Customer Service Specialist performs specialized business tax, licenses, and permits work, involving cashiering, various aspects of processing and reviewing customer requests for service, billing questions and resolutions, as well as service complaints, responding to the public’s concerns and requests for information on City business tax and associated permits, Lifeline exemptions and reductions, ordinances, rules, regulations, and policies, including the use of a computer terminal for inputting requests, reviewing billing information, and following up on requests; and does related work.

Examples of duties

1. Two years of full-time paid call center operation or direct customer service experience, responding to customer inquiries in person, telephonically, via e-mail, or through on-line chat activities; or

2. Six months of full-time or 960 cumulative hours paid experience with the City of Los Angeles Office of Finance at the level of a Tax Renewal Assistant directly handling or providing clerical support for processing business tax billings or payments, and

3. Completion of a four week Business Tax Ordinance class provided by the City of Los Angeles Office of Finance.

PROCESS NOTE

Applicants filing under Requirement #2 and #3 must submit a copy of their certificate of completion of the four-week Business Tax Ordinance class provided by the City of Los Angeles Office of Finance at the time of filing. A copy of the certificate must be attached to the on-line application BEFORE the application is submitted. If the certificate is attached AFTER the on-line application has been submitted, it will not be available to the City and the applicant WILL NOT be credited with submitting it. Applicants who fail to submit the certificate at the time of filing by attaching it to the on-line application will not be considered further in this examination

SELECTIVE CERTIFICATION

In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special licenses, skills and/or training in the following areas. Only persons possessing either of the following may be considered for appointment to fill such positions.

The ability to speak or write a language other than English. Proficiency in Spanish is required for some positions.

Qualifications

NOTE:

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

APPLICATION DEADLINE

Applications will only be accepted on-line on the dates listed below:

FRIDAY, JULY 10, 2026 to THURSDAY, JULY 23, 2026

The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the “Application Deadline” section of this bulletin.

In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currentl